End-User License Agreement (EULA) and Terms of Service

Last Updated: October 11, 2026

1. Agreement to Terms

By accessing or using Snow Contractor Portal ("Service", "Application", "Software"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Snow Contractor Portal application for your business operations, subject to these Terms.

3. User Accounts

When you create an account with us, you must:

Provide accurate, complete, and current information
Maintain the security of your account credentials
Promptly update your account information if it changes
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized access

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

Use the Service in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to any part of the Service
Upload malicious code, viruses, or harmful content
Interfere with or disrupt the Service or servers
Use the Service to harass, abuse, or harm another person
Share your account credentials with unauthorized users

5. Third-Party Integrations

Integrations marked "coming soon" (for example QuickBooks Online) are not available until released. When an integration is available and you choose to use it:

You authorize us to access your account with that third-party service to the extent needed for the integration (for QuickBooks, to create customers and invoices)
You are responsible for the accuracy of data synced to that service
You need your own account with that service
You can revoke access at any time through your account settings
You agree to comply with that service's terms

6. Data Ownership and Usage

You retain all rights to the data you input into the Service. We claim no ownership over your:

Property information
Work logs and operational records
Customer data
Business information

You grant us a license to use your data solely to provide and improve the Service.

7. Service Availability

We strive to provide continuous service availability, but we do not guarantee that:

The Service will be uninterrupted or error-free
Defects will be corrected immediately
The Service will meet all your requirements
Results obtained will be accurate or reliable

We reserve the right to modify, suspend, or discontinue the Service with reasonable notice.

8. Fees and Payment

Some plans and add-ons are paid. If you purchase one:

Prices are shown in US dollars on the Billing page at the time of purchase, and are billed monthly or annually in advance as you choose
Subscriptions renew automatically at the end of each period until you cancel; you can cancel at any time from Billing, and you keep paid features until the end of the period you have paid for
An existing subscription keeps its original price; price changes apply to new subscriptions
Payments are processed by Paddle, our reseller and merchant of record, and are also subject to Paddle's terms; applicable taxes are added at checkout
If a payment fails, paid features may be restricted after a short grace period until the payment is resolved
Refunds are provided according to our Refund Policy

9. Intellectual Property

The Service and its original content, features, and functionality are owned by Snow Contractor Portal and are protected by international copyright, trademark, and other intellectual property laws.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11. Limitation of Liability

IN NO EVENT SHALL SNOW CONTRACTOR PORTAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION ARISING FROM YOUR USE OF THE SERVICE.

12. Indemnification

You agree to indemnify and hold harmless Snow Contractor Portal from any claims, damages, losses, or expenses arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party

13. Data Backup

While we implement backup procedures, you are responsible for maintaining your own backups of critical data. We recommend regularly exporting your data.

14. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for:

Violation of these Terms
Non-payment of fees
Fraudulent or illegal activity
At your request

Upon termination, you may request an export of your data within 30 days.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of new Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Snow Contractor Portal operates, without regard to conflict of law provisions.

17. Contact Information

For questions about these Terms, please contact us at:

Email: info@snow-contractor.com
Website: https://snow-contractor.com

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms constitute the entire agreement between you and Snow Contractor Portal regarding the use of the Service and supersede all prior agreements.